Return & Refund Policy

At Ishu_Cart, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy below explains how we handle returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation must be provided.

  • The return request must be made within the specified return timeframe.

Items that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

Customers may request a return within [7 DAYS] from the date of delivery.

If [7 DAYS] have passed since your order was delivered, unfortunately we may not be able to offer a return or refund.

3. How to Request a Return

To start a return, please contact us at:

Email: theakashthakur@hotmail.com

Please include the following information in your request:

  • Order number

  • Product name

  • Reason for return

  • Photos of the product (if damaged or defective)

Our support team will review your request and provide return instructions.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed within [7 Working Days].

  • The amount will be credited to your original payment method.

Please note that it may take additional time for your bank or payment provider to process the refund.

5. Exchanges

If you received a damaged, defective, or incorrect item, we may offer a replacement or exchange depending on product availability.

To request an exchange, please contact us at theakashthakur@hotmail.com with your order details and photos of the product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within [3 DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photos of the damaged product

  • Photos of the packaging

  • Your order number

We will review the issue and arrange a replacement or refund if applicable.

7. Non-Returnable Items

Certain types of items may not be eligible for return, including:

  • Personal care or hygiene products

  • Perishable goods

  • Gift cards

  • Items marked as non-returnable or final sale

8. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is:

  • Damaged

  • Defective

  • Incorrect item received

Shipping costs are non-refundable unless the return is due to an error on our part.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Ishu_Cart
Email: theakashthakur@hotmail.com

Business Address:
Village Akilpur
Post Sakrara
District Sitapur
Uttar Pradesh – 261404
India